Home - engralam.dev

📍 Address:
35, Sungai Besi Serdang Perdana, Taman Serdang Perdana,
43300 Seri Kembangan, Selangor, Malaysia

📞 Phone:
+6011 2855 0718

📧 Email:
ifta08208020@gmail.com

🌐 Website:
engralam.dev

LANGUAGE

Bengali – Native | English – IELTS overall band score: 6.0

EDUCATION

B.Sc in Computer Science & Engineering, IBAIS University, Dhaka, Bangladesh 2010 – 2013

CGPA: 3.50 out of 4.00

B.Sc in Electrical and Electronic Engineering, University of Asia Pacific, Dhaka, Bangladesh 2008 – 2012

CGPA: 3.18 out of 4.00

Higher Secondary Certificate in Science, Bir Shreshtha Munshi Abdur Rouf Rifles College, Bangladesh 2006 – 2008

GPA: 3.60 out of 5.00

School Secondary Certificate in Science, Bir Shreshtha Munshi Abdur Rouf Rifles College, Bangladesh 2004 – 2006

GPA: 4.19 out of 5.00

WORK EXPERIENCE

Observability Engineer (Remote)
Domitiv, Woming, USA September 2024 – Continue

Designed and implemented a scalable observability architecture across microservices environments using Kubernetes (K8s), Prometheus, Grafana, and Loki, improving system visibility and operational efficiency.
Managed and optimized Kubernetes clusters in cloud environments (AWS/GCP), ensuring high availability, fault tolerance, and efficient resource utilization across production workloads.
Deployed and configured Prometheus for metrics collection, including custom exporters and service instrumentation to monitor application performance, infrastructure health, and business-critical KPIs.
Built advanced, real-time Grafana dashboards to visualize metrics such as latency, throughput, error rates, and system resource usage, enabling faster decision-making for engineering and business teams.
Implemented centralized logging using Loki, enabling efficient log aggregation, indexing, and querying across distributed systems, significantly improving debugging and root cause analysis.
Integrated metrics and logs correlation between Prometheus and Loki via Grafana, reducing incident investigation time and enhancing observability across the entire system lifecycle.
Developed and maintained alerting systems using Prometheus Alertmanager, defining thresholds and anomaly-based alerts that reduced Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR).
Automated CI/CD pipelines using tools like GitHub Actions / GitLab CI / Jenkins, enabling faster, reliable, and consistent deployments across development and production environments.
Implemented containerization strategies using Docker and managed application deployments through Helm charts, ensuring consistency, scalability, and version control.
Applied Infrastructure as Code (IaC) practices using Terraform, provisioning and managing cloud infrastructure in a repeatable, secure, and automated manner.
Enhanced system security and compliance by implementing Kubernetes RBAC, network policies, secrets management, and secure deployment pipelines.
Conducted performance monitoring and optimization, analyzing historical metrics to improve system efficiency, reduce latency, and enhance overall application performance.
Led incident response and troubleshooting efforts, utilizing observability tools to quickly identify root causes and restore system functionality with minimal downtime.
Collaborated with cross-functional teams (developers, SREs, product managers) to integrate observability best practices into the software development lifecycle (SDLC).
Established logging and monitoring standards, improving consistency across services and ensuring better traceability in distributed architectures.
Contributed to cost optimization strategies by analyzing resource utilization and optimizing infrastructure and workloads in cloud environments.
Mentored junior engineers and conducted internal sessions on DevOps practices, Kubernetes management, and observability tools, fostering a culture of continuous improvement.

Technologies & Tools

Containerization & Orchestration: Docker, Kubernetes (K8s), Helm
Monitoring & Observability: Prometheus, Grafana, Loki, Alertmanager
Cloud Platforms: AWS, Google Cloud Platform (GCP)
CI/CD Tools: GitHub Actions, GitLab CI/CD, Jenkins
Infrastructure as Code: Terraform
Logging & Debugging: Loki, ELK Stack (optional mention if needed)
Scripting & Automation: Bash, Python
Version Control: Git

Server Manager

Nexaaverse, Dhaka, Bangladesh Jul 2022 – August2024

Managed and maintained Linux-based servers (Ubuntu, CentOS) to ensure high availability, uptime, and system stability for company applications and client projects.
Deployed and maintained web applications, websites, and backend systems on VPS and cloud servers, ensuring smooth production operations.
Configured and optimized web servers (Apache, Nginx) for hosting multiple applications with proper performance tuning and security configurations.
Handled domain and DNS management, including domain setup, subdomains, and email configurations.
Installed and maintained SSL/TLS certificates, ensuring secure communication and HTTPS implementation across all hosted platforms.
Monitored server performance using basic monitoring tools and system logs, identifying issues related to CPU, memory, disk usage, and uptime.
Performed regular server maintenance, including updates, patches, backups, and system health checks.
Implemented backup and recovery solutions, ensuring data safety and minimizing risks of data loss.
Managed databases (MySQL/PostgreSQL) including installation, backup, and performance tuning.
Ensured server security through firewall configuration, SSH hardening, access control, and malware prevention practices.
Supported development teams in deploying applications and resolving server-related issues, ensuring smooth delivery of client projects.
Troubleshot and resolved server downtime, performance bottlenecks, and deployment errors efficiently.
Managed hosting environments on platforms like cPanel, Plesk, or direct VPS management.
Maintained documentation of server configurations, deployment processes, and troubleshooting procedures.

Technologies & Servers Worked With

Operating Systems: Linux (Ubuntu, CentOS), Windows Server
Web Servers: Apache, Nginx
Hosting & Control Panels: cPanel, Plesk, VPS
Cloud / VPS Providers: DigitalOcean, AWS (basic usage), local hosting providers
Databases: MySQL, PostgreSQL
Networking & Security: DNS, SSL/TLS, Firewall (UFW/iptables), SSH
Version Control: Git (basic usage)
Monitoring: System logs, basic monitoring tools

Backend & Frontend Developer Jul 2016 – Jun 2022

A R Integration & Solution Ltd, Dhaka, Bangladesh

Developed and maintained full-stack web applications using modern JavaScript and Python stacks, handling both backend logic and frontend UI for diverse business projects
Designed and implemented RESTful APIs using Node.js (Express) and Python frameworks, ensuring secure and efficient data communication
Built scalable backend systems with Node.js and Python, focusing on performance, maintainability, and clean architecture
Developed dynamic, responsive user interfaces using HTML, CSS, JavaScript, and modern frameworks like Next.js, ensuring cross-browser compatibility
Integrated databases (MySQL, PostgreSQL), including schema design, query optimization, and performance tuning
Implemented authentication and authorization systems with JWT, session handling, and role-based access control
Developed ERP, CRM, and custom business solutions aligned with client requirements and operational workflows
Collaborated with cross-functional teams to gather requirements, design system architecture, and deliver end-to-end solutions
Maintained and debugged applications, resolving bugs and improving stability and performance
Integrated third-party APIs such as payment gateways, email/SMS services, and external data sources
Optimized and refactored code to improve scalability, performance, and maintainability
Used Git for version control, ensuring efficient collaboration and code management
Ensured application security through input validation, data sanitization, and protection against vulnerabilities (SQL injection, XSS, CSRF)
Assisted in application deployment and supported smooth release cycles with minimal downtime
Participated in testing and QA processes to ensure high-quality and reliable software delivery

Technologies Used

Backend: Node.js (Express), Python (FastAPI / Django)
Frontend: HTML5, CSS3, JavaScript, Next.js (React)
Database: MySQL, PostgreSQL
Version Control: Git (GitHub / GitLab / Bitbucket)
API Integration: REST APIs, third-party services
Tools & Environments: VS Code, Postman, Docker, cPanel, Local environments (XAMPP/Laragon)

Assistant Manager

Power IT & Electronics Ltd, Dhaka, Bangladesh Dec 2015 – Jun 2016

Scheduling, maintaining inventory and evaluating employee performance. Manage daily business operations, verify schedule of technical personals. Install/deliver technical activities of different systems & handover in a given time duration. Ensure new hires, train & understand their roles and duties.
Planning and supervising the day-to-day corrective, planned preventive and predictive maintenance of Industrial machinery for achieving zero breakdown.

Executive Technical

ZM International, Dhaka, Bangladesh Mar 2015 – Nov 2015

Communicating, Understanding of requirements of clients. Design the system like Security System, Safety System, Antiterror Equipment’s etc. that suit and generate most efficiency.
Control & monitor of Diploma engineers and technicians to Implement/install the system as per design & also as per code & standard.

Electrical Engineer

Banyan Developers Ltd, Dhaka, Bangladesh Feb 2014 – Feb 2015

Designing and developing electrical systems, equipment, and components by analyzing customer requirements and applying principles of electrical engineering.
Ensuring the electrical systems and equipment comply with relevant codes, standards, and regulations, and are safe, reliable, and efficient. Testing and troubleshooting electrical systems and equipment to identify and resolve any issues and ensure they function as intended.

KEY SKILLS

DevOps & Observability

Cloud & Infrastructure

Amazon Web Services (AWS), Google Cloud Platform (GCP), DigitalOcean | Linux Server Administration (Ubuntu, CentOS) | VPS & Cloud Server Management | High Availability & Scalability | Load Balancing & Reverse Proxy (Nginx, Apache) | System Deployment & Environment Management

Programming & Backend Development

Python (Scripting, Automation, Backend Development) | RESTful API Development & Integration | Authentication & Authorization Systems | Data Processing & Automation Scripts | Secure Backend Design Principles

Frontend Development

HTML5, CSS3, JavaScript, Bootstrap | Responsive Web Design | Cross-Browser Compatibility | Basic UI/UX Implementation

Databases & Storage

MySQL, PostgreSQL | Database Design, Query Optimization & Performance Tuning | Data Backup & Recovery Strategies

Networking & Security

DNS Management, SSL/TLS Configuration | Firewall (UFW, iptables) | SSH Hardening & Access Control | Basic Cloud Security Best Practices

Tools & Technologies

Git (GitHub, GitLab, Bitbucket) | Bash Scripting, Python Automation | cPanel, Plesk | VS Code | XAMPP, Laragon

System Operations & Support

Server Monitoring & Maintenance | Deployment & Release Management | Troubleshooting & Debugging | Backup & Disaster Recovery | Technical Documentation

Soft Skills

Problem Solving & Analytical Thinking | Team Collaboration | Cross-functional Communication | Adaptability & Continuous Learning | Time Management & Leadership

CAREER SUMMARY

DevOps and Observability Engineer with 10+ years of diverse technical experience spanning software development, server administration, and cloud infrastructure management. Proven expertise in designing and implementing scalable, reliable, and high-performance systems using modern DevOps practices and observability tools. Currently specializing in Kubernetes-based environments with hands-on experience in monitoring and logging solutions including Prometheus, Grafana, and Loki.

Strong background in Linux server management, cloud platforms (AWS, GCP, DigitalOcean), and CI/CD pipeline automation, enabling efficient and reliable application deployment. Experienced in containerization using Docker, orchestration with Kubernetes, and infrastructure automation using Terraform. Adept at improving system reliability through proactive monitoring, alerting, and performance optimization, significantly reducing downtime and enhancing operational efficiency.

Started career as a full-stack developer, building scalable web applications and RESTful APIs using Python and modern web technologies, then progressed into server and infrastructure management, and currently focused on DevOps and observability engineering. This progression provides a unique ability to bridge development and operations, ensuring seamless integration across the software development lifecycle.

Demonstrated ability to work in cross-functional teams, troubleshoot complex production issues, and deliver robust, scalable solutions in fast-paced environments. Passionate about automation, system reliability, and continuous improvement, with a strong focus on building resilient cloud-native architectures and data-driven operational strategies.

CAREER OBJECTIVE

To secure a challenging DevOps Engineer position where I can leverage my expertise in cloud infrastructure, Kubernetes, and observability tools to build scalable, reliable, and high-performance systems. I aim to apply my skills in automation, monitoring, and CI/CD to enhance system efficiency and reduce operational risks. With a strong foundation in software development and server management, I seek to contribute to innovative, cloud-native solutions while continuously advancing my knowledge in DevOps practices, Site Reliability Engineering (SRE), and modern infrastructure technologies.

MD IFTAKHARUL ALAM